Oracle CRM

Oracle CRM

In today's world, acquiring new customers and retaining existing customers has become very challenging. With the Internet becoming pervasive, implementing interactive customer facing systems has become increasingly important. Making these systems effective requires in-depth understanding of customers. A robust system can support building loyalty in a commoditized environment.

Customer facing aspects involve complex sales, marketing and service processes that need to be managed optimally in order to grow business. Oracle/Siebel Customer Relationship Management (CRM) enables organizations to transform the customer experience. With an unmatched range of products, industry expertise, and deployment options, Oracle/Siebel is the right choice for CRM. With the advantages of:

  • Comprehensive CRM capabilities
  • Tailored industry solutions
  • Role-based customer intelligence and pre-built integration

Customers rely on Rysigo for a deep understanding of Oracle’s CRM Applications and the ability to successfully deploy CRM projects for Oracle E-Business Suite, Fusion, and CRM On-Demand Applications.

Rysigo CRM implementation capabilities span the entire Oracle CRM Suite, including Sales, Marketing, Service, Service Contracts, Incentive Compensation, ERP Integration, Applications, and Technology.

Each member of the Rysigo CRM team has significant real-world and in-depth functional and technical knowledge of the CRM Applications. In fact, many of our CRM specialists are from Oracle development teams that were responsible for developing the CRM modules.

The team has experience in implementing Oracle CRM in a wide range of customer sizes and industry verticals as well as in both Oracle and non-Oracle integration environments. We offer the following services for Oracle CRM implementations or upgrades:

  • CRM roadmap design
  • End to end full cycle implementation projects
  • Best practices consultation for all phases of implementation projects
  • Consulting services for Program Management
  • Change Management consulting for end user communities
  • End user training programs
  • Business Analysis Services for business process design
  • Performance and scalability testing

Recent engagements have included the deployment of the following applications and features:

Installation and Configuration of Oracle Field Services

  • Install/configure spatial maps
  • Field Service Roles, Skills, Calendars, Territories, Dispatchers
  • Field Service Tasks and Task Transition Flow
  • Field Service Technician Portal
  • Service Territories
  • Service Request Types,
  • Knowledge Management
  • Escalation Management,
  • Notes, Interaction History, Billing/Charges

Installation and Configuration of Oracle Mobile Field Services

  • Install land configure Mobile Server
  • Install and Configure Oracle Lite 10.3
  • Install and configure External Authentication
  • Configure Mobile Platforms
  • Configure Users and Synchronize Mobile Field Service Application

Installation and Configuration of the following modules:

  • Oracle Service Contracts
  • Oracle iSupport

Affiliations and Partnerships

starpartner level3OAUG Star Partner – Level 3oraclegoldpartnerOracle Partner Network – GoldoracleusabilitylabsOracle Usability Labsoaug affiliateProjectsprimaveraPrimaveraoaug star partnerUK OAUGodtugOracle Development Tools and User Group